Washington State Ferries is making major infrastructure upgrades in Kitsap County at the Southworth ferry terminal and working to enhance connectivity for Bainbridge Island commuters to meet rising demand and improve ferry experiences.

In response to complaints about unreliable Wi-Fi and cell service on ferries, WSF is launching a pilot program this summer to improve connectivity, particularly on the BI route. The new system will use Starlink to provide faster, more reliable internet onboard and at terminals. The initiative comes after passengers on the Bremerton route voiced concerns about weak signals, especially when ferries curve into certain areas.

The Southworth terminal is slated for a significant renovation, which includes replacing its aging wooden trestle and terminal building. WSF says the updates will ensure safety and meet modern transportation standards, particularly seismic requirements.

Parking congestion at the terminal has become a pressing issue. WSF reports that the lot faces full capacity during peak hours, as more passengers are using the ferry system post-pandemic. However, expanding parking space would require acquiring additional real estate, which is not part of the plan. Instead, WSF is working with Kitsap Transit to improve connections and provide alternative parking solutions.

A significant challenge WSF faces is the reduced ferry service to Bremerton. Due to staffing shortages caused by the pandemic and the vaccine mandate, WSF has struggled to maintain full service on the route. Many experienced deck and engine employees retired, and crewing levels have yet to fully recover. As a result, Bremerton passengers continue to experience a reduced schedule.

Gov. Bob Ferguson has referred to the state of the ferry system as a “crisis,” emphasizing the urgency of addressing staffing shortages, vessel availability and infrastructure improvements. Ferguson said he is focused on restoring service quickly and expanding the fleet to meet the rising demands.

While WSF has been operating a 15-boat baseline schedule, the agency says additional boats are needed to reliably serve all routes.